The Top 10 Things You Must Be Absolutely Sure Of Before Hiring A Plumber On Queensland's Gold Coast

So you're at home, having a perfectly lovely day when all of a sudden a pipe in the bathroom bursts. Water starts spraying everywhere. It's complete chaos. You don't have much time to think, you just know you need a plumber and you need one NOW. 

The time to find a trusted plumber isn't in the middle of an emergency. Unfortunately, those are the situations when you'll likely just go with the first person who answers the phone. Don't wait for something to go wrong before you find a reliable plumber for your home or business! Be proactive and look for one now while you have time to really do your research.

But what do you look for in a plumber?

If you've never hired one before or haven't been happy with ones you've worked with in the past, don't worry. A reliable plumber is easy to spot -- they just need these 10 important characteristics...  

Properly Certified

Before you do anything else, ask to see the plumber's license and certification. A licensed plumber has completed the proper education and training to do the job right. You wouldn't let someone without a dental license poke around in your mouth, right? So why would you hire someone who doesn't have a plumber's license to dissect your home's pipes? If the person you want to hire can't provide proof of license and certification, move on. 

Has Industry Experience

How long has your plumber been in business? Has he or she worked on projects similar to yours? Both are questions you should ask when interviewing a possible plumber. There is simply no substitute for experience in the plumbing industry. A professional plumber with about a decade's worth of experience or more is ideal. 

Recommended by Others

An easy way to gauge whether or not someone provides excellent service is to hear what others had to say about their experiences. A local plumber or company who has less-than-glowing reviews should be an immediate red flag. If previous clients from the Gold Coast don't have nice things to say about them, you likely won't either. 

Always on Time

Nothing says "unprofessional" like showing up late for an appointment. Unfortunately, some plumbing companies see the appointment time as more of a suggestion than a hard deadline. A plumber who shows up late without giving you a call to apologise and let you know about any delays is not worth your time. 

Communicates Clearly

As a homeowner or business owner, it's important for you to understand exactly what the issue with your plumbing is and how to fix it. You're the one who has to take care of the property, after all. If you hire someone who hides behind buzzwords and industry jargon, you'll start wondering what else they are hiding. Look for a plumbing professional who can clearly explain the problem in layman's terms. This will minimise any confusion and ensure that you stay in the loop. 

Stands by His Work

Does your plumber offer a guarantee on their services? If not, you could find yourself in an even worse situation and footing a bigger bill should something with the repairs go wrong. Your plumber should provide a warranty for his work and all the parts used for the repairs. A plumber who offers a guarantee in writing, is definitely someone who gives you peace of mind and builds trust. 

Available in an Emergency

Sometimes a plumbing issue really can't wait until morning. When your basement is flooded or sewage is coming back up the pipes, you need help and you need it fast. A company who offer emergency plumbing services is going to be there when you find yourself in a jam. Make sure the business you choose is dependable in an emergency.  

Equipped for the Job

You've seen how technology changes. Well, it's not just happening with your smartphone or computer. There are new tools to the plumbing trade, and if you want the best service, you need to hire an experienced plumber who has invested in the latest and greatest equipment. 

Upfront about Costs

Any trustworthy plumber will provide you with an estimate for their services before the work is performed. If they can't, then they either aren't confident about what the issue is and how to fix it, or they're hoping to charge you more than the work is actually worth. Save yourself the trouble of getting ripped off and get an estimate for the job before you move forward. 

Respectful of Your Home

Your home is your sanctuary away from the hustle and bustle of daily life, your retreat from the world. A good plumber is one who knows this and treats your home with the utmost care and respect. The work should be done in an efficient manner, and all mess should be cleaned up at the end of the day. Someone who doesn't leave your home better than they found isn't someone you want to work with.  

So, you know what a quality plumber looks like. Now the question is...

Where do you find one?

Well, one of our members on WhatsYourHours.com is DCM Plumbing and Drainage, and their customers absolutely love them. You can check out DCM's customer reviews here and on Facebook.

When you work with DCM Plumbing & Drainage, you'll get peace of mind knowing you're working with a registered Gold Coast plumber who is recognised by the Master Plumbers Association of Queensland. They offer emergency services 24/7 every day of the year, so you can always count on a master plumber to be there when you need them. 

Whether you're facing a leaking toilet, overflowing drains, a burst pipe or trouble with your hot water heater, they can help. Give them a call at (07) 3062 7748. They'd be happy to handle any and all of your plumbing needs.